CONSUMER RIGHTS – WITHDRAWAL – CANCELLATION AND REFUND CONDITIONS

GENERAL:
1. If you place an order electronically through the website you are using, you will be deemed to have accepted the pre-information form and the distance sales agreement presented to you.
2. Buyers are subject to the provisions of Law No. 6502 on Consumer Protection and the Regulation on Distance Contracts (Official Gazette: 27.11.2014/29188) and other applicable laws regarding the sale and delivery of the product they purchase.
3. Shipping costs, which are product shipment expenses, will be paid by the buyers.
4. Each product purchased is delivered to the person and/or organization at the address indicated by the buyer, provided that it does not exceed the legal period of 30 days. If the product is not delivered within this period, Buyers may terminate the contract.
5. The purchased product must be delivered complete, in accordance with the specifications stated in the order, and with documents such as a warranty certificate and user manual, if any.
6. In the event that the purchased product becomes impossible to sell, the seller must notify the buyer of this situation in writing within 3 days from the date they learn about it. The total amount must be refunded to the Buyer within 14 days.


IF THE PURCHASED PRODUCT PRICE IS NOT PAID:
7. If the Buyer does not pay the price of the product purchased or cancels it in the bank records, the Seller's obligation to deliver the product ends.


PURCHASES MADE WITH UNAUTHORIZED USE OF A CREDIT CARD:
8. If, after the product is delivered, it is determined that the credit card used by the buyer for payment has been used unfairly by unauthorized persons and the price of the sold product is not paid to the Seller by the relevant bank or financial institution, the Buyer must return the product subject to the contract to the Seller within 3 days, with the shipping costs borne by the Seller. Otherwise, the Buyer will be responsible for the price of the sold product.


IF THE PRODUCT CANNOT BE DELIVERED ON TIME DUE TO UNFORESEEN REASONS:
9. If force majeure events that the Seller cannot foresee occur and the product cannot be delivered on time, the Buyer will be notified. The Buyer may request cancellation of the order, replacement of the product with a similar one, or postponement of delivery until the obstacle is removed. If the Buyer cancels the order; if the payment was made in cash, this fee will be paid back to them in cash within 14 days from the cancellation. If the Buyer made the payment by credit card and cancels it, the product price will be refunded to the bank within 14 days from this cancellation, however, the Seller is not responsible for any rights and time losses that may occur during the bank's process of transferring the refunded amount to the buyer's account.


BUYER'S OBLIGATION TO INSPECT THE PRODUCT:
10. The Buyer will inspect the goods/services subject to the contract before receiving them; dented, broken, torn packaging, etc. The Buyer will not receive damaged and defective goods/services from the cargo company. The received goods/services will be deemed to be undamaged and sound. The Buyer must carefully protect the goods/services after delivery. If the right of withdrawal is to be exercised, the goods/services must not have been used. The invoice must also be returned with the product.


RIGHT OF WITHDRAWAL:
11. The Buyer may exercise their right of withdrawal from the contract by refusing the goods without assuming any legal and criminal liability and without giving any reason, provided that they notify the Seller through the contact information below within 14 (fourteen) days from the delivery date of the purchased product to themselves or the person/organization at the address they indicated.


SELLER'S CONTACT INFORMATION FOR WITHDRAWAL NOTIFICATION:
COMPANY TITLE: GÜNDÜZALP TEKSTİL İNŞ. SAN. ve TİC. LTD. ŞTİ.
ADDRESS: Mehmet Nezih Özmen Mah. Keresteciler Sit. Fatih Cad. Yüksek Sok. Sabri İş Hanı No:9 Kat:1 Merter/İSTANBUL
E-MAIL: info@giesto.com.tr
TEL: 0212 706 93 21


DURATION OF THE RIGHT OF WITHDRAWAL:
12. If the product purchased by the Buyer is a service, this 14-day period starts from the date the contract is signed. The right of withdrawal cannot be exercised in service contracts where the performance of the service has started with the consumer's consent before the right of withdrawal period expires.
13. The expenses arising from the exercise of the right of withdrawal belong to the Seller.
14. To exercise the right of withdrawal, a written notification must be made to the Seller via registered mail, fax, or e-mail within 14 (fourteen) days, and the product must not have been used within the framework of the "Products for which the Right of Withdrawal Cannot Be Exercised" provisions regulated in this contract.


EXERCISE OF THE RIGHT OF WITHDRAWAL:
15. In case of exercising the right of withdrawal;
a) The invoice for the product delivered to a third party or the BUYER, (If the invoice for the product to be returned is corporate, it must be sent with the return invoice issued by the institution. Order returns issued for corporate entities cannot be completed unless a RETURN INVOICE is issued.)
b) Return form,
c) The returned products must be delivered complete and undamaged with their box, packaging, and standard accessories, if any, in a condition suitable for resale.


REFUND CONDITIONS:
16. The Seller is obliged to refund the total amount and the documents that put the Buyer under debt within 14 days at the latest from the date the withdrawal notification reaches them. The Buyer is also obliged to return the product within 10 days from the date they directed the withdrawal notification to the Seller.
17. If there is a decrease in the value of the goods due to a fault of the Buyer or if the return becomes impossible, the Buyer is obliged to compensate the Seller for damages in proportion to their fault. However, the Buyer is not responsible for changes and deterioration that occur due to the proper use of the goods or product within the right of withdrawal period.
18. If the campaign limit amount falls below the campaign limit due to the exercise of the right of withdrawal, the discount amount benefited from within the scope of the campaign will be canceled.


PRODUCTS FOR WHICH THE RIGHT OF WITHDRAWAL CANNOT BE EXERCISED:
19. Products prepared in accordance with the Buyer's request or explicit personal needs and not suitable for return, such as lower parts of underwear, swimwear bottoms, make-up materials, single-use products, goods that are perishable or may expire, products that are not suitable for return for health and hygiene reasons if their packaging is opened by the Buyer after delivery, products that mix with other products after delivery and cannot be separated by their nature, goods related to periodic publications such as newspapers and magazines, except for those provided under a subscription contract, services performed instantly in electronic environment or intangible goods delivered instantly to the consumer, and audio or video recordings, books, digital content, software programs, data recording and data storage devices, computer consumables, if their packaging has been opened by the Buyer, cannot be returned according to the Regulation. Furthermore, it is not possible to exercise the right of withdrawal for services whose performance has started with the consumer's consent before the right of withdrawal period expires, according to the Regulation.
20. For cosmetic and personal care products, underwear products, swimwear, bikinis, books, copyable software and programs, DVDs, VCDs, CDs, and cassettes, and stationery consumables (toner, cartridge, ribbon, etc.) to be returned, their packaging must be unopened, untried, undamaged, and unused.


DEFAULT AND LEGAL CONSEQUENCES
21. If the Buyer defaults when making payments by credit card, they accept, declare and undertake to pay interest within the framework of the credit card agreement with the cardholder bank and to be responsible to the bank. In this case, the relevant bank may resort to legal remedies; it may demand the resulting expenses and attorney's fees from the Buyer, and in any case, if the Buyer defaults on their debt, the Buyer accepts that they will pay the Seller's loss and damage incurred due to the delayed performance of the debt.


PAYMENT AND DELIVERY
22. You can use online single payment or online installment options with your credit cards through our site. For your online payments, the amount will be charged from your credit card at the end of your order.