CONSUMER RIGHTS – WITHDRAWAL – CANCELLATION AND RETURN CONDITIONS

GENERAL:
1. By placing an order electronically via the website you are using, you are deemed to have accepted the pre-information form and the distance selling agreement provided to you.
2. Buyers are subject to the provisions of the Law on the Protection of Consumers No. 6502 and the Regulation on Distance Contracts (Official Gazette: 27.11.2014/29188) and other applicable laws regarding the sale and delivery of the product they have purchased.
3. Shipping costs for product shipment will be paid by the buyers.
4. Each purchased product is delivered to the person and/or organization at the address indicated by the buyer, provided it does not exceed the legal period of 30 days. If the product is not delivered within this period, Buyers may terminate the contract.
5. The purchased product must be delivered complete, in accordance with the specifications stated in the order, and with any warranty certificates and instruction manuals, if applicable.
6. If the sale of the purchased product becomes impossible, the seller is obliged to notify the buyer in writing within 3 days from the date of learning of this situation. The total amount must be refunded to the Buyer within 14 days.

IF THE PURCHASED PRODUCT PRICE IS NOT PAID:
7. If the Buyer does not pay the price of the product they purchased or cancels it in the bank records, the Seller's obligation to deliver the product ceases.

PURCHASES MADE WITH UNAUTHORIZED USE OF A CREDIT CARD:
8. If it is determined that the credit card used by the buyer for payment has been unlawfully used by unauthorized persons after the product is delivered, and the price of the sold product is not paid to the Seller by the relevant bank or financial institution, the Buyer must return the product subject to the contract to the SELLER within 3 days, with the shipping costs borne by the SELLER.

IF THE PRODUCT CANNOT BE DELIVERED ON TIME DUE TO UNFORESEEN REASONS:
9. If unforeseen force majeure events occur that prevent the Seller from delivering the product on time, the Buyer will be notified. The Buyer may request the cancellation of the order, replacement of the product with a similar one, or postponement of delivery until the obstacle is removed. If the Buyer cancels the order; if the payment was made in cash, the amount will be refunded in cash within 14 days from the cancellation. If the Buyer made the payment by credit card and cancels, the product price will be refunded to the bank within 14 days from this cancellation, but it is possible for the bank to transfer it to the buyer's account within 2-3 weeks.

BUYER'S OBLIGATION TO INSPECT THE PRODUCT:
10. The Buyer will inspect the goods/services subject to the contract before receiving them; they will not accept damaged goods/services such as dents, breakages, torn packaging, etc. from the cargo company. The received goods/services will be considered undamaged and sound. The BUYER must carefully protect the goods/services after delivery. If the right of withdrawal is to be exercised, the goods/services must not be used. The invoice must also be returned with the product.

RIGHT OF WITHDRAWAL:
11. The BUYER may exercise the right to withdraw from the contract by refusing the goods without assuming any legal or criminal liability and without providing any justification, provided that they notify the SELLER via the contact information below within 14 (fourteen) days from the date of delivery of the purchased product to themselves or the person/organization at the address they indicated.

12. SELLER'S CONTACT INFORMATION FOR WITHDRAWAL NOTIFICATION: COMPANY NAME/TITLE: FERHAT GÜNDÜZALP GİESTO GÖMLEKLERİ ADDRESS: Mehmet Nezih Özmen Mh. Keresteciler Sit. Fatih Cad. Yüksek Sok. Sabri İş Hanı No:9 Kat: 1 Merter/İSTANBUL EMAIL: info@giesto.com.tr TEL: 0212 637 85 61

DURATION OF THE RIGHT OF WITHDRAWAL:
13. If the product purchased by the Buyer is a service, this 14-day period starts from the date the contract is signed. The right of withdrawal cannot be exercised in service contracts where the performance of the service has begun with the consumer's consent before the expiration of the right of withdrawal period. 14. Expenses arising from the exercise of the right of withdrawal belong to the SELLER. 15. To exercise the right of withdrawal, a written notification must be sent to the SELLER via registered mail, fax, or email within 14 (fourteen) days, and the product must not have been used within the framework of the "Products for which the Right of Withdrawal Cannot Be Exercised" provisions regulated in this contract.

EXERCISE OF THE RIGHT OF WITHDRAWAL:
16. The invoice for the product delivered to a third party or the BUYER, (If the invoice of the product to be returned is corporate, it must be sent together with the return invoice issued by the institution. Returns of orders invoiced to institutions cannot be completed unless a RETURN INVOICE is issued.) 17. The return form, the box, packaging, and any standard accessories of the products to be returned must be delivered complete and undamaged.

RETURN CONDITIONS:
18. The SELLER is obliged to refund the total amount and the documents that put the BUYER into debt to the BUYER within a maximum of 10 days from the date the withdrawal notification reaches them and to receive the goods back within 20 days. 19. If there is a decrease in the value of the goods due to the fault of the BUYER or if the return becomes impossible, the BUYER is obliged to compensate the SELLER for damages in proportion to their fault. However, the BUYER is not responsible for changes and deteriorations resulting from the proper use of the goods or product within the right of withdrawal period.
20. If the campaign limit amount falls below the limit due to the exercise of the right of withdrawal, the discount amount benefited from within the scope of the campaign will be canceled.

PRODUCTS FOR WHICH THE RIGHT OF WITHDRAWAL CANNOT BE EXERSED:
21. The right of withdrawal cannot be exercised for goods prepared in accordance with the BUYER's wishes or explicit personal needs and which are not suitable for return, such as underwear bottoms, swimwear bottoms, cosmetics, disposable products, goods that are likely to deteriorate quickly or expire, products that are unsuitable for return for health and hygiene reasons if their packaging has been opened by the BUYER after delivery, products that are mixed with other products after delivery and cannot be separated by their nature, goods related to periodicals such as newspapers and magazines, except for those provided under a subscription contract, services performed instantly in an electronic environment or intangible goods delivered instantly to the consumer, and audio or video recordings, books, digital content, software programs, data recording and data storage devices, computer consumables, if their packaging has been opened by the BUYER, according to the Regulation. Furthermore, it is not possible to exercise the right of withdrawal for services whose performance has begun with the consumer's consent before the expiry of the right of withdrawal period, according to the Regulation. 22. For cosmetics and personal care products, underwear products, swimwear, bikinis, books, copyable software and programs, DVDs, VCDs, CDs and cassettes, and stationery consumables (toner, cartridge, ribbon, etc.) to be returned, their packaging must be unopened, untried, undamaged, and unused.

DEFAULT AND LEGAL CONSEQUENCES
23. If the BUYER defaults when making payments with a credit card, they accept, declare, and undertake that they will pay interest and be responsible to the bank within the framework of the credit card agreement with the card-issuing bank. In this case, the relevant bank may resort to legal remedies; it may demand any expenses and attorney's fees incurred from the BUYER, and in any case, if the BUYER defaults on their debt, the BUYER agrees to compensate the SELLER for any loss and damage incurred due to the delayed performance of the debt.

PAYMENT AND DELIVERY
24. You can make payments via Bank Transfer or EFT (Electronic Funds Transfer) to any of our accounts in TL: "TR67 0006 2000 7390 0006 6225 69 - Garanti Bankası". 25. You can benefit from online single payment or online installment options for all your credit cards via our site. For your online payments, the amount will be charged from your credit card at the end of your order.